Returns & Refunds

We want you to be happy with your Ventori Coffee Care purchase. This policy is in addition to your statutory rights.

30-day returns

You may request a return within 30 days of receiving your order. For a change-of-mind return, the product should be unused, in its original condition and, where reasonably possible, in its original packaging. Please keep your order details or proof of purchase.

Opened or used products can still be eligible for return where they are faulty, damaged, incorrect or where applicable consumer law requires it.

Faulty, damaged or incorrect items

If an item is faulty, damaged or incorrect, contact us as soon as possible at support@ventoricoffee.com. We will arrange an appropriate remedy and will cover reasonable return postage where the item is faulty, damaged or was supplied incorrectly.

Change-of-mind returns

We accept eligible non-defective returns within the 30-day return period. For change-of-mind returns, the customer is responsible for the cost of returning the item unless we agree otherwise. We recommend using a tracked postal service.

Exchanges

We do not operate a direct exchange service. If you would like a different product, please return the original item for a refund and place a new order.

Restocking fees

We do not charge a restocking fee.

Refunds

Once we receive and inspect your return, we will let you know whether the refund has been approved. Approved refunds are returned to the original payment method. We aim to process approved refunds within 10 business days. Your bank or card provider may take additional time to show the refund.

How to start a return

Email support@ventoricoffee.com before sending an item back. Please include your order number, the item you wish to return, the reason for the return and photographs if the item is damaged or defective. We will provide the appropriate return instructions.

UK consumer rights

Nothing in this policy limits rights you may have under UK consumer law, including rights relating to faulty, damaged or misdescribed goods and applicable cancellation rights for online purchases.

Who you are buying from

Ventori Coffee Care is operated by Mirello Ltd.
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@ventoricoffee.com