Ventori Privacy Policy

Who we are

Mirello Ltd, trading as Ventori Coffee Care, is the controller of the personal information described in this policy.

Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
For privacy questions or requests, contact support@ventoricoffee.com.

Information we collect

Depending on how you use our services, we may process your name, email address, telephone number, billing and delivery addresses, order and transaction details, account information, customer-service communications, marketing preferences, and information about your device or use of our website such as IP address, browser information and cookie or similar-technology data.

Payment details are processed by our payment providers. We do not need to store full payment-card details ourselves in order to complete your purchase.

Ventori Care information

If you use Ventori Care, we may process your account name and email address, an internal user or account identifier, the coffee machines you add, machine model information, maintenance schedules, completed maintenance and maintenance history, reminder settings, and information needed to recommend relevant maintenance guidance or Ventori products.

Postcode and water-hardness data

If you use water-hardness features, you may provide a UK postcode so Ventori can look up water-hardness information for that area and use it to help tailor maintenance guidance. A postcode is used for the water-hardness lookup and maintenance logic; it is not intended to determine or track your precise location.

Notifications

If you enable notifications, Ventori Care uses notification permissions and app or device notification functionality to remind you about maintenance. You can change notification permissions in your device settings. Notification settings may also be associated with your Ventori Care account so the app can provide your maintenance reminders.

How we use personal information

We use personal information to provide and improve our services, process and fulfil orders, take payment, arrange delivery and returns, provide customer support, maintain accounts, provide machine-specific schedules and care tasks, send requested reminders, prevent fraud, protect our systems, comply with legal obligations, keep business records, understand how our services are used and, where permitted, send or personalise marketing.

Legal basis

Where UK data-protection law applies, our legal bases may include performance of a contract, compliance with a legal obligation, our legitimate interests in operating, securing and improving our business and services, and consent where consent is required.

Service providers

We use service providers to operate our business. These can include Shopify for ecommerce services, payment processors, Supabase for Ventori Care infrastructure, analytics and communications providers, and fulfilment and delivery partners. Some direct website orders may be fulfilled on our behalf by Amazon Multi-Channel Fulfilment. Relevant order and delivery information is shared only where needed to provide those services.

We do not sell customer personal information to advertisers.

International processing

Some service providers may process personal information outside the United Kingdom. Where required, recognised safeguards are used for international transfers, such as adequacy regulations or approved contractual protections.

Cookies and similar technologies

We and our service providers may use cookies and similar technologies for essential site functionality, security, preferences, analytics and, where permitted, advertising. Where required, you can make choices through the cookie or privacy controls presented on our website and can also manage cookies in your browser.

Retention and deletion

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining transaction and tax records, resolving disputes, preventing fraud and meeting legal obligations.

If you delete your Ventori Care account, the account and associated user data are scheduled for deletion from the active service, subject to limited information that may need to be retained for legal, security, fraud-prevention, backup or technical purposes.

Deleting your Ventori Care account

You can request account deletion using the delete-account option in Ventori Care. If you cannot access the app, contact support@ventoricoffee.com from the email address associated with your account. We may need to verify the request before acting on it.

Your rights

Subject to applicable law, you may have rights to request access to, correction of, deletion of or restriction of your personal data, to object to certain processing, to receive a portable copy of certain information and to withdraw consent where processing is based on consent. You may also have the right to complain to the UK Information Commissioner’s Office.

Marketing

You can unsubscribe from promotional emails using the unsubscribe link in the message or by contacting us. We may still send non-marketing communications relating to orders, accounts or customer service.

Children

Ventori Coffee Care is a coffee-machine maintenance service and store and is not designed for children to make purchases independently. We do not knowingly seek to collect personal information from children where doing so would be unlawful.

Security

We use reasonable technical and organisational measures intended to protect information. No online service or transmission method can be guaranteed to be completely secure.

Changes to this policy

We may update this policy as our services, providers or data practices change. The current version will remain available at this URL and the “Last updated” date will be revised when material changes are made.

Contact

Mirello Ltd, trading as Ventori Coffee Care
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@ventoricoffee.com