Shipping & Delivery

Ventori Coffee Care is operated by Mirello Ltd. We use third-party fulfilment and delivery partners to help store, pick, pack and deliver orders on our behalf.

Shipping options and charges

Available delivery options, any delivery charges and estimated delivery information are shown at checkout before you pay. The options available can depend on the delivery address and the products in your order.

Order fulfilment

Some orders may be fulfilled on our behalf by Amazon Multi-Channel Fulfilment or another third-party fulfilment provider. A fulfilment partner may therefore appear in dispatch or tracking information. This does not change who you purchased from: your contract remains with Mirello Ltd, trading as Ventori Coffee Care.

Tracking

Where tracking is available, tracking details are provided after dispatch or through the relevant order updates.

Delivery estimates

Delivery dates or windows are estimates unless we expressly state otherwise. Delays can occasionally occur because of carriers, severe weather, address issues or other circumstances outside our reasonable control. If there is a significant problem with your delivery, contact us and we will help investigate it.

Delivery address

Please check your delivery address carefully before completing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfilment.

Lost, damaged or incorrect deliveries

If your order is lost in transit, arrives damaged or contains the wrong item, contact support@ventoricoffee.com with your order details so we can investigate and arrange an appropriate remedy.

Contact

Mirello Ltd, trading as Ventori Coffee Care
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@ventoricoffee.com