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Where Problems Usually Start

Most Bean-to-Cup machine faults are caused by one of three maintenance areas:

  • Water Quality
  • The brewing system
  • Milk System

Understanding which area is affected can help identify the correct solution more quickly.

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  • Water System

    Common Problems

    • Scale buildup
    • Reduced waterflow
    • Temperature instability

    Common Solution

    Regular descaling helps maintain performance and prevent mineral buildup.

  • Brew System

    Common Problems

    • Coffee oil buildup
    • Weak coffee
    • Restricted brew flow

    Common Solution

    • Regular cleaning helps maintain flavour and brewing performance.
  • Milk System

    Common Problems

    • Poor milk froth
    • Milk flow issues
    • Milk residue buildup

    Common Solutions

    Regular milk system cleaning helps maintain hygiene and milk performance.

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  • Descale Regularly

    Remove mineral buildup and maintain temperature stability

    View Guide 
  • Backflush Weekly

    Keep the brew path clean and maintain flow

    View Guide 
  • Replace Filter

    Maintain water quality and reduce scale formation

    View AquaClean Guide 
  • Clean Steam Wand

    Prevent Milk residue and blockages

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Still Having Problems?

Explore our complete maintenance guides, water hardness resources and care schedules to keep your espresso machine performing at its best